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Privacy policy

Introduction

Data privacy is of high importance for Les TeRe - EU and we want to be open and transparent with our processing of your personal data.

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?

The Dutch Company, Les TeRe ("Les TeRe"), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

Les TeRe
P.O. Box 30315
1303 AH  Almere
The Netherlands

Where is your personal data stored?

The data that we collect from you is stored within the European Economic Area ("EEA") but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

For transfers outside the EEA, Les TeRe will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.

What are your rights?

Right to access:

You have the right to request information about the personal data we hold on you at any time. You can contact Les TeRe and we will provide you with your personal data via email.

Right to portability:

Whenever Les TeRe processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have a Lestere account you can edit your personal data under your account.

Right to erasure:

You have the right to erase any personal data processed by Les TeRe at any time except for the following situations:

    • you have an ongoing matter with Customer service.
    • you have an open order which has not yet been shipped or partially shipped.
    • you have an unsettled debt with Les TeRe, regardless of the payment method.
    • if you are suspected or have misused our services within the last four years.
    • your debt has been sold to a third party within the last three years or one year for deceased customers.
    • if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes.

Your right to object to processing based on legitimate interest:

You have the right to object to processing of your personal data that is based on Les TeRe's legitimate interest. Les TeRe will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:

    • following the instruction in each marketing email.
    • by editing the settings of your Les TeRe account.

Right to Restriction:

You have the right to request that Les TeRe restricts the process of your personal data under the following circumstances:

    • if you object to a processing based Les TeRe legitimate interest, Les TeRe shall restrict all processing of such data pending the verification of the legitimate interest.
    • if you have claim that your personal data is incorrect, Les TeRe must restrict all processing of such data pending the verification of the accuracy of the personal data.
    • if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
    • if Les TeRe no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?

We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at info@lestere.eu.

Updates to our Privacy Policy:

We may need to update our Privacy Policy. The latest version of the Privacy Policy is always available on our website. We will communicate any material changes to the Privacy Policy, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

 


Online Purchase

Why do we use your personal data?

We will use your personal data to manage your purchase online at Les TeRe by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address ith external partners.

We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.

What types of personal data do we process?

We will process following categories of personal data

    • contact information such as name, address, email address and telephone number.
    • payment information and payment history.
    • order information.

If you have a Les TeRe account or are a Lestere Stylist we will also process your personal data submitted in relation to the account or membership such as

    • account or membership ID.
    • shopping history.

Who has access to your personal data?

Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send your order confirmation, distribution suppliers in connection with the delivery of your order or payment service providers for your payment.


Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?

The processing of your personal data is necessary for Les TeRe to fulfill the service of managing and delivering the order to you.

How long do we save your data?

We will keep your data as long as you are an active customer.

 


Direct Marketing

Why do we use your personal data?

We will use your personal data to send you marketing offers, information surveys and invitations through emails, phone calls and postal mail.

In order to optimize your experience of Les TeRe we will provide you with relevant information, recommended products, send you reminders of products left in your shopping cart and send you personalized offers. All these services are based on your previous purchases, what you have clicked on and information you have submitted to us.

What types of personal data do we process?

We will process following categories of personal data:

    • contact information such as email address, telephone number, hometown, location and postal code.
    • gender (if you choose to provide that to us).
    • date of birth.
    • language.
    • what products and offers you have clicked on.

If you have a Les TeRe account or are a Lestere Stylist we will also process your personal data submitted in relation to the account and membership such as:

    • name.
    • address.
    • age.
    • shopping history.
    • how you navigated and clicked on the site.

Who has access to your personal data?

Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing.

We never pass on, sell or swap your data for marketing purposes to third parties.

What is the legal ground to process your personal data?

The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing that will be sent to you based on our legitimate interest.

Your right to withdraw your consent:

You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing. When you do so, Les TeRe won't be able to send you any further direct marketing offers or information based on your consent. You can opt out from direct marketing by the following means:

    • following the instruction in each marketing post.
    • by editing the settings of your Les TeRe or Lestere Stylist account

How long do we save your data?

We will keep your data for direct marketing until you withdraw your consent. For email marketing we will consider you an inactive customer if you haven't opened an email within the last year. After this time period your personal data wlll be deleted.

 


Cookies

How do we use cookies?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile decices. If you use our services, we will assume that you agree to the use of such cookies.

We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.

We will use cookies to save your favorite products.

We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping cart.

We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter and Facebook and relate to the ability of users to share content on this site, as indicated by their respective icon.

What types of personal data do we process?

We will only connect your cookie ID to your personal data submitted and gathered in relation to your account, if you are logged in to your account.

Who has access to your personal data?

Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tools in order to collect statistics to optimize our site and present you with relevant material.

What is the legal ground to process your personal data?

We will only connect your cookies to your personal data if you are logged in to your account. If you are logged in to your account the legal ground is based on our legitimate interest.

If you are logged in to Lestere Stylist account the legal ground is fulfillment of the Lestere Stylist terms and conditions.

How long do we save your data

Les TeRe does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

ONLINE PURCHASE 
COOKIE nameCOOKIE description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT

The number of items in your Wishlist.

 

21/5/2018

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