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Terms and Conditions Les TeRe - EU

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you") with Les TeRe - EU , hereinafter referred to as "Les TeRe","us" or "we", at the Les TeRe website, mobile website, or mobile application or via telephone (jointly referred to as "lestere.eu").

By using lestere.eu and/or placing an order, you agree to be bound by the terms and conditions set out herein (the "Terms"). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship, with a residential address in Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden or UK can place an order.

The inclusion of any products or services on lestere.eu at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product or service at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on lestere.eu at the time you place your order.

Les TeRe want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the lestere.nl website, or which impacts the security of the website, or (iii) employ any devices or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the website, or to copy content from the website. We reserve the right to immediately bar access to the website and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at lestere.eu include the statutory Value Added Tax.

Les TeRe ships your order worldwide free of charge.

3. Ordering/conclusion of contract

Once you have placed your order, if you have supplied us with your e-mail address, you will receive an e-mail confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, Les TeRe will contact you to settle the refund.

4. Delivery

Les TeRe exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address worldwide in accordance with your selected delivery option.

Les TeRe endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 days to EU countries following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place an order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your e-mail address, you will receive an e-mail confirmation with your expected delivery details.

If your order does not arrive by the scheduled date, please contact Les TeRe via telephone at +31-651206076 or via e-mail info@lestere.eu.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include Les TeRe's standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery costs will not be refunded.

If you wish to cancel or return your order, please provide us with notice in writing either by post or via e-mail to info@lestere.eu as set out in section 5.1 within the 14 day period. After this you have another 14 day period to return the items to us as set out in section 6 (Returns). We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items. Another payment method may be used for the refund, provided that you consent to such change. In any case this will not generate any additional charges.

If the item you have received is defective, please notify Les TeRe promptly and return the item in accordance with section 6 (Returns) below. Les TeRe will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

6. Returns

Les TeRe guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed or altered and that any labels or tags should be intact.

7. Payments methods

You can pay for your items in various ways as set out below.

Payment before delivery

Debit card or credit card

You can enter your payment details at the time you place your order using a valid debit card or credit card (VISA or MasterCard). The applicable amount will be reserved on your card but will not be debited until the items are dispatched. Les TeRe reserves the right to check the validity of the debit or credit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

8. Our Liability

Nothing in these Terms shall exclude or limit Les TeRe's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Les TeRe accepts liability for death or personal injury caused by our negligence or that of our employees or agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequences of such breach.

Les TeRe is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity, or for failure to deliver the items or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on lestere.eu shall be limited to the total price of your order.

If you have a problem with a product that you have purchased from Les TeRe online, and were not able to settle the complaint with Les TeRe, then you can submit your complaint to the EU's online dispute resolution platform (the "ODR-platform").

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer's complaint. The ODR platform is available here: http://ec.europa.eu/odr.

9. Colours

We make all reasonable efforts to accurately display the attributes of our products including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

10. Guarantee

If there are defects in the items you have purchased , Les TeRe abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in items that we have supplied, including damage incurred in transit, please let us know by returning the items to us without delay by using the provided pre-printed return form.

11. Assignment

Les Tere reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of items.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulation, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at lestere.nl remain with Les TeRe or licensors. Any use of lestere.nl or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Les TeRe.

14. Company Information

Les TeRe - EU

P.O. Box 30315, 1303 AH  ALMERE, THE NETHERLANDS
Chamber of Commerce: 66081785

VAT-number: NL2316.72.470.B.01


E-mail: info@lestere.eu
Telephone: +31-651206076

 

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